Furniture Protection

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HomeFurniture Protection

At Oak&More our furniture is built to last, but we know that accidents happen – that’s life! With our Furniture Shield protection plan, you’re covered for every ‘oops’ moment, right from the day your furniture arrives.

Call us now for cover on…

0208 0230159

Our plan offers protection against...

WOOD

Scratches
Dents
Heat marks

UPHOLSTERY

Rips
Stains
Damage from pets

MARBLE

Scrapes and scratches
Chips
Water and heat damage

GLASS

Cracks
Scratches
Chips

More Key Benefits, More reasons to buy…

Instant cover from the moment your furniture arrives

One-off cost with no hidden fees

6 year protection with unlimited claims up to the value of your item

Ideal for family homes and those with pets

If the item cannot be fixed it will be replaced

Call us for more details and to start your cover today on…

0208 0230159

Furniture Shield Protection Plan – Terms & Conditions

Plan Overview

Enjoy peace of mind knowing your furniture is protected against life’s everyday accidents.
O&M Furniture Shield is powered by Staingard Protect’s ProtectPlus care plan, designed to keep your furniture looking its best for longer.
This Furniture Care Plan is not an insurance policy.
Assistance is provided at the discretion of Staingard Protect in line with these terms.
The plan applies to furniture listed on your purchase receipt.

What’s Covered

Accidental staining (e.g. food, drink, cosmetics, ink, dye transfer, wax)
Accidental damage (e.g. rips, burns, scratches, dents, pet damage, glass or mirror damage)
Structural defects after the manufacturer’s warranty expires (e.g. frame issues, recliner faults, electrical faults, stitching, veneer or leather peeling, metal component failure)

What’s Not Covered

Commercial or rental use
Pre-existing damage at delivery
General wear & tear or fading
Improper cleaning or use of non-approved products
Misuse, neglect, abuse, or infestation
Any issue not listed under “What’s Covered”

How Assistance is Provided

All service requests are assessed individually.
Assistance may include cleaning, repair, replacement, technician visits, advice, or retailer credit.
The type of assistance provided is at Staingard’s sole discretion.

Plan Duration

Cover lasts 6 years from delivery.
Structural cover begins after 12 months and continues for the remaining term.

Requesting Assistance

Report issues within 21 days of discovery.
Submit requests via staingard.co.uk, email, or phone.
Do not attempt to clean or repair items before approval.

Your Responsibilities

Follow manufacturer care guidelines
Maintain and clean furniture appropriately
Avoid direct heat or sunlight
Use only approved cleaning products

Cancellation & Ending the Plan

Cancel within 14 days for a full refund (if unused)
No refunds after 14 days
The plan ends if the term expires, the item is replaced, cancelled, unpaid, or false information is provided

Transfers

Plan transfers are available for a £35 fee, subject to approval

Data & Privacy

Staingard Protect manages your data responsibly
No marketing use without consent
You may request access, correction, or deletion of your data

Complaints & Dispute Resolution

Contact customer services for complaints
Independent resolution available via ombudsman services if required

General Terms

Governed by the laws of England and Wales
No third-party rights under applicable law
Terms may be updated at any time
Your statutory rights are not affected